WHO WE ARE 

Innofast Technologies Limited is an IT-enabled service provider. Our services are uniquely crafted to meet clients’ business needs, and they are vetted by our experienced subject matter experts and QA team. We believe in an innovative, collaborative, and progressive work culture that remains affixed to our commitment to providing quality services. 

ABOUT THE ROLE 

We are looking for a Product Analyst Intern to join our team and assist us in recommending the best products to launch to increase profitability in our organization. Product Analyst responsibilities include looking at market data to determine what products to launch and interviewing customers to understand their needs. Ultimately, you will work with customers and various leaders in our organization to help us decide what products we should launch to maximize profitability. 

KEY RESPONSIBILITIES 

Data Analysis 

• Gather and analyze data from various sources to extract actionable insights. 
• Use statistical techniques and data visualization to interpret trends and patterns. 
• Identify opportunities for product improvements based on data analysis. 

Product Performance Evaluation 

• Monitor key product metrics and performance indicators. 
• Regular evaluations should be conducted to assess product performance against goals and benchmarks. 
• Identify areas of improvement and recommend strategies for optimization. 

Market Research 

• Conduct market research to understand industry trends, customer needs, and competitive landscape. 
• Analyze market data and customer feedback to identify market opportunities. 
• Provide insights on target market segments and potential customer segments. 

User Experience Enhancement 

• Collaborate with UX/UI designers to improve the product’s user experience. 
• Conduct user research, interviews, and usability testing to gather product usability and satisfaction feedback. 
• Recommend enhancements and features to improve user experience. 

Requirement Gathering 

• Collaborate with stakeholders to gather and document product requirements. 
• Conduct interviews, workshops, and surveys to understand user and business needs. 
• Translate requirements into clear and actionable user stories or product specifications. 

A/B Testing 

• Plan, execute, and analyze A/B tests to evaluate the impact of changes or new features. 
• Use data from A/B tests to make data-driven decisions and optimize the product. 

Reporting and Presentation 

• Prepare reports and presentations to communicate insights, findings, and recommendations. 
• Present data analysis and product performance evaluations to stakeholders and cross-functional teams. 
• Clearly articulate complex concepts in a concise and understandable manner. 

Customer Support 

• Frontline Customer Resolution: Promptly and professionally handle customer inquiries, issues, and requests across all channels (phone, email, chat), focusing on efficient problem-solving and first-contact resolution. 
• Knowledge & Guidance: Maintain in-depth product/service knowledge to provide accurate information, guide customers on product use, and escalate complex issues to the appropriate internal teams. 
• Documentation & Feedback: Accurately document all customer interactions, resolutions, and feedback in the CRM system to ensure continuity of service and contribute to continuous improvement efforts. 
• Process Management: Handle customer-related processes such as processing transactions (e.g., orders, returns, refunds) and following communication guidelines and established service level agreements (SLAs).